Help, contact information, and answers to common questions for the Purifai mobile and web app.
Our team typically responds within one business day.
When reporting an issue, please include your account email, the plant/site you were viewing, your device model and iOS version, and a short description of what you expected vs. what happened. Screenshots help.
Use the email and password your organization administrator provisioned for you. If you don't have credentials, contact your administrator or email support@pure.ai.
Tap "Forgot password" on the sign-in screen and follow the reset link sent to your email. Reset links expire after one hour — request a new one if needed.
This usually means your account is not linked to any plant yet, or the plant you are viewing has no recent data uploads. Use the plant switcher near the top-left to verify the selected plant, and contact your administrator if no plants are listed.
Open Reports from the menu, choose a date range (daily, weekly, or monthly), and tap Generate. The PDF will download to your device and is shareable via the system share sheet.
Purifai uses push notifications to alert you about KPI anomalies and process deviations in real time. Notifications can be disabled at any time from your device settings without affecting other features.
English, German, Spanish, and French. Change the language from the top bar inside the app.
Email support@pure.ai from the address associated with your account and request deletion. We will permanently remove your account and personal data within 30 days, retaining only what's required for legal and audit purposes.
For details on what data we collect and how it is used, see our Privacy Policy. For data deletion requests, write to privacy@pure.ai.